Susan Russell

MACY’S, INC.

Susan is a Risk Claims Manager, at Macy’s Inc. Corporate Services in Cincinnati, OH. Responsibilities and accountability of Workers Comp Claim division, oversight management of third party administrator activities. Diverse experience working Carriers, Self-Insureds, Third Party Administrators and Nonsubscriber carriers within the insurance industry. Experience in work comp claim  management, training, lien recovery management and conducting risk assessments; trend analysis and audits, oversight of vendor programs and legal panels, cost and expense management of workers compensation claims.